HartSpaces Terms & Conditions Agreement

Please carefully review the terms and conditions below.

Your booking constitutes your acceptance of these terms. If you are booking for multiple guests or participants, all individuals in your party are deemed to have read and agreed to these terms.

1. Contractual Agreement

Your booking confirms a legal contract between you and HartSpaces. By booking, you and all members of your party agree to these terms and conditions.

These terms apply to all HartSpaces retreats, trainings and other experiences unless otherwise stated on the relevant booking page.

2. Payment and Non-Refundable Policy

A non-refundable deposit is required to secure your booking. For retreats, full payment must be received at least 90 days prior to the retreat start date. For trainings, payment deadlines and payment plans will be stated on the relevant training booking page.

Failure to pay the balance by the applicable due date may result in cancellation of your booking without refund.

Payment Plans

Where a payment plan is offered, selecting a payment plan does not change the total amount due for the retreat or training.

All agreed instalments remain payable according to the payment schedule selected at the time of booking. Payment plans are subject to the applicable cancellation terms outlined in these Terms & Conditions.

If you cancel your place, any remaining payments will be handled in accordance with the cancellation policy applicable to your retreat or training.

Where HartSpaces agrees to cancel or waive any remaining payments as an exception, this will be confirmed to you in writing.

3. Guest or Participant Cancellation

Retreats

All retreat deposits are non-refundable.

Cancellations made within 90 days of the retreat start date are non-refundable.

Cancellations made more than 90 days before the retreat may receive a refund of any payments beyond the deposit, provided HartSpaces is able to fill your place.

Trainings

Training deposits and initial payments are non-refundable unless otherwise stated on the relevant training booking page.

Cancellations made within 90 days of the training start date are non-refundable.

Cancellations made more than 90 days before the training may receive a refund of any payments beyond the deposit, provided HartSpaces is able to fill your place.

Guests and participants are welcome to request to transfer their booking to another person at any time, subject to approval by HartSpaces.

4. Cancellation by HartSpaces

HartSpaces reserves the right to cancel a retreat or training. In such cases, a full refund for the retreat or training cost will be provided to all guests or participants.

HartSpaces is not responsible for reimbursing any travel-related costs, including flights, accommodation or other expenses incurred due to cancellation.

5. Passports, Visas and Travel

For retreats or trainings involving travel, participants are solely responsible for ensuring they have valid passports, visas, entry permissions, travel documents and any other required travel documentation.

HartSpaces is not responsible for any loss, costs or disruption arising from a participant being refused entry, being unable to travel or being unable to participate because they do not have the required documentation or permissions.

Participants are strongly encouraged to check all relevant entry, visa, health and travel requirements for their destination before booking flights or other travel arrangements.

This applies to both HartSpaces retreats and trainings, including international training immersions.

6. Travel Insurance

HartSpaces does not provide travel insurance. Guests and participants are strongly encouraged to purchase comprehensive travel insurance covering trip cancellations, medical emergencies and other risks.

Guests and participants are financially responsible for any loss or expenses incurred that are not covered by their insurance.

7. Roommate Requests

For retreats and trainings where shared accommodation is offered, solo travellers requesting shared accommodation will be matched with another guest or participant where possible; however, this cannot be guaranteed.

8. Activities, Programme, Teachers & Facilitators

Included and excluded activities are listed on the relevant retreat or training webpage. Optional activities are not covered in the retreat or training price or this agreement.

Third-party services arranged during a retreat or training are not the responsibility of HartSpaces.

Retreat and training schedules, teachers, facilitators and activities may change without prior notice where circumstances require.

For trainings, the programme and curriculum may evolve throughout the training while remaining aligned with the overall training description and learning objectives provided at the time of booking.

HartSpaces does not guarantee that a specific teacher, facilitator, venue, session or activity will be available where circumstances outside of our reasonable control require a change.

9. Right to Deny Booking

HartSpaces reserves the right to refuse any booking or application before the retreat or training start date. In such cases, a full refund will be issued.

10. Photography and Videography

Images and videos taken during HartSpaces retreats, trainings and other experiences may be used by HartSpaces for marketing purposes without compensation.

If you wish to opt out, please notify us in advance of the retreat or training.

11. Assumption of Risk and Indemnification

Participation in HartSpaces retreats and trainings involves inherent risks, including injury, illness, delays or other unforeseen events.

You accept responsibility for your own safety and agree to indemnify HartSpaces from any claims arising from your participation, except where such liability cannot legally be excluded.

12. Limitation of Liability

HartSpaces is not liable for any direct or indirect damages, injury or losses incurred during or related to a retreat or training, except where such liability cannot legally be excluded or limited.

You release HartSpaces from claims arising from your participation to the extent permitted by applicable law.

13. Privacy

Personal information collected may be used for retreat, training and programme operations and marketing purposes in accordance with our privacy policy.

14. Allergies and Dietary Restrictions

While we strive to accommodate dietary needs, HartSpaces cannot guarantee allergen-free environments.

You acknowledge and accept the risk of allergen exposure and release HartSpaces from liability related to allergies to the extent permitted by applicable law.

15. Amendments

HartSpaces reserves the right to update or amend these terms at any time.

16. Mental and Physical Health

By booking, guests and participants confirm that they are able to participate safely in the activities included within the relevant retreat or training.

HartSpaces and its facilitators are not licensed therapists or medical providers and cannot offer professional therapeutic or medical support.

If you have any mental health concerns, physical conditions, injuries or other circumstances that may affect your ability to participate safely, please consult your healthcare provider prior to booking and inform HartSpaces where relevant.

Guests and participants agree to take responsibility for managing their health and well-being during the retreat or training and to participate within their own limits.

Waiver and Release of Liability

As consideration for participating in HartSpaces retreats and trainings, I acknowledge that participation may involve physical, emotional and experiential practices and that I am responsible for making appropriate decisions regarding my participation.

I understand that retreat and training activities are not substitutes for medical or therapeutic care and that HartSpaces is not a medical provider.

HartSpaces reserves the right to remove any participant whose behaviour disrupts the retreat, training or experience of others, without refund or liability, subject to applicable law.

By booking, I agree to all terms and conditions outlined above and acknowledge the binding nature of this agreement.

**I hereby agree to the HartSpaces Terms and Conditions for retreats and trainings.**